In conjunction with:
As a PI lawyer, you want to deliver great service to clients and colleagues, but that’s not always easy, especially when everyone is under pressure. This session will look at:
- Finding out what clients really expect and managing unrealistic expectations
- Focusing on ‘moments that matter’ to make a positive impression without it taking much time
- Keeping people informed and choosing the best ways to communicate
- Coming across at your confident best, even in daunting circumstances
- How to deal with ‘difficult’ situations, such as vague instructions or unreasonable deadlines, and how to say ‘no’ in ways that will be respected rather than seeming unhelpful
- What to do when things go wrong
---
This webinar is part of a ten-webinar series. Each webinar can be viewed alone, or as part of the series.
The full series includes:
Supervising and managing people for high performance and development
Developing essential communications skills
Delivering excellent service and achieving client satisfaction under pressure
Managing your time more effectively when working under pressure
Stress, anxiety and resilient responses
Balancing empathy and assertiveness to deal with challenging situations
Developing negotiation skills to manage conflict
Time recording - Why all lawyers need to fully and honestly record all their client matter-related time
Learning from delegated tasks and feedback, for performance & progression
Identifying and managing risks to you and your firm
To book the whole series online, please visit https://www.apil.org.uk/training/apil-soft-skills-workshops-whole-bundle
If you'd prefer to be invoiced, please email [email protected] and invoice can be raised.